Política de envío
This policy outlines our shipping and returns procedures in accordance with EU Consumer Rights Directive 2011/83/EU and other applicable regulations.
1. Shipping Information
1.1 Shipping Areas
We ship to all EU member states and selected international destinations. Shipping availability and costs vary by location and will be displayed at checkout.
1.2 Processing Time
Orders are typically processed within 1-2 business days (Monday-Friday, excluding public holidays). You will receive a confirmation email once your order has been dispatched with tracking information.
1.3 Delivery Times
- Turkey: 5-8 business days
- EU Countries: 5-10 business days
- Rest of Europe: 7-14 business days
- International: 10-21 business days
Please note these are estimated delivery times and may vary during peak periods or due to customs processing for international orders.
1.4 Shipping Costs
Shipping costs are calculated based on your delivery address and order weight. The exact shipping cost will be displayed at checkout before you complete your purchase. We offer free shipping on orders over €150 within the EU.
1.5 Customs and Import Duties
For orders shipped outside the EU, customs duties, import taxes, and additional fees may apply. These charges are the responsibility of the recipient and are not included in our pricing. We recommend checking with your local customs office for more information.